At IMP Customer Care Centre we know how important your customers are to you, because we know how important our customers are to us.

From our centre in Atlantic Canada we deliver a level of customer service unparalleled anywhere. The reason is simple, the Atlantic Canadian culture is built upon a tradition of helping others, and that tradition continues in our philosophy towards customer care, "your customers are our customers….. and our customers deserve the very best".

IMP Customer Care Centre has been providing excellent, fully bilingual, customer care services for more than three years. We want you to experience the benefits that excellent customer care can bring to your organization. So, read on, and ….if you have any questions,just call, we are here to help.

Industry studies have shown that of the reasons a customer leaves a business, 20% leave due to poor customer service. In addition, it was determined that a satisfied customer told two friends about good service, while a dissatisfied customer told five friends about their dissatisfaction. Your customers expect excellent customer service, IMP Customer Care Centre delivers on that expectation.

These studies also illustrated that a customer who had a problem that was resolved quickly and efficiently was more likely to buy additional products/services than a customer who had not experienced any problems. Our Customer Service Representatives will ensure that your customers continue to obtain their products and services from you through our strict attention to resolving their issues.

We all know that it is cheaper (and ultimately far more profitable) to retain an existing customer than it is to obtain a new customer. The real ratio of cost, to win a new customer versus retaining a current customer, can be as high as 20:1. The key to retention of your customers is to not only meet, but to surpass your customers’ expectations for service.