Industry studies have shown that of the reasons a customer leaves a business, 20% leave due to poor customer service. In addition, it was determined that a satisfied customer told two friends about good service, while a dissatisfied customer told five friends about their dissatisfaction.
Your customers expect excellent customer service, IMP Customer Care delivers on that expectation. Excellent customer service begins and ends with excellent people. At IMP Customer Care our friendly, service oriented, team of Customer Service Representatives (CSR’s) will ensure that your customers will be delighted by the personal service they receive.