IMP also has the ability to offer a toll-free inbound queue with live agents. This service is used for a variety of project types, from survey data collection, to lead generation qualification and appointment set-up, as well as helpdesk customer service options, disaster response, and other types of business continuity programs.
If an inbound queue is not necessary, but the client wishes to have access to the toll-free line for its customers, a line can be made available with a dedicated voicemail box, which IMP checks regularly for callbacks.