Technology provides tremendous productivity gains for your employees….until it it doesn’t work. They want answers quickly and they want their problem solved. The Service Desk is a single point of contact between Service providers and users and provides value by:
- Acting as a strategic function to identify and lower the cost of ownership for supporting the computing and support infrastructure
- Reducing cost by the efficient use of resource and technology
Unicentre Service Desk - Recognized by Gartner & Forrester
IMP Customer Care Service Desk provides the solution. We employ Unicentre Service Desk, recognized by Gartner Group and Forrester Research as a leader in Service Desk tools. Unicentre is a totally web based tool utilizing ITIL best practices.