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As an IMP Customer Care Centre customer, an account manager will be assigned to you and will work with you on a day-to-day basis to ensure your requirements are being met. Your account manager working in conjunction with our technology team will provide you with any of the following services:

Inbound services:

Customer Care Centre    
  • Information Services
  • Advertisement Response Tracking
  • Product and Service Inquiry
  • Inside Sales
  • Technical Helpdesk
  • Reservations
  • Peak Call Overflow
  • Out-of-hours Call Handling

We know you often need to contact your customers with critical information. As part of our total customer care service, we can help you deliver this information in a timely and effective manner.

Outbound Services:

Customer Care Centre    
  • Customer/Market Surveys
  • Sales Lead Generation
  • Inside Sales
  • Product/Service
  • Launch Reporting

Reporting:

Your account manager will work with you to design the reporting system that works best for you. Whether it is on-line access or paper reports, we can provide the information you need in the format you desire.

Anything Else?

If it is important to you or your customers, it is important to us. So let us know if there is anything else we can do to enhance your customer service capabilities.
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