Although well trained, friendly, efficient people are the key to providing excellent customer service, superior technology is critical to ensuring the “call” is delivered to the right person, quickly and efficiently.

In the past your customer most likely would have used the phone to contact your company. In todays E-Business world, your customer has a variety of means of contacting you (via a phone, email, web chat or fax) and they expect you to offer service in a way that is convenient to them. At IMP Customer Care Centre, our technology allows us to service your customers on their terms, using the technology they prefer.

Our state-of-the-art Nortel Option 81 telephone switch utilizing Symposium Call Centre Server allows us to manage and service your customer’s calls whatever technology they use. Skills based routing ensures that the “call” goes to the right Customer Service Representative, first time, every time. The centre has been wired to category 5e compliance. Equipped with the 10/100 switches and100Mbit network cards, every workstation has 100Mbits of bandwidth at its disposal and all are connected to the Internet.

Fully diverse, telecommunications routes have been employed to ensure maximum uptime in the centre. These routes (one over fibre, the other over copper) approach the centre from different directions and enter at two different points in the building.

The IMP Customer Care Centre has the most up-to-date technology available, to ensure your customer is serviced quickly and with the communications medium of their choice.